Accessing Umapped Support
If you have questions about the Trip Publisher or mobile app, here's how to get the answers you need.
Access our Support Portal from the Trip Publisher
From within the Trip Publisher, click on the Menu icon.
From the menu drawer, select Support.
Type your keyword into the Umapped Trip Publisher Support Portal, select the most appropriate suggestion, or hit return/enter on your keyboard to return all results. You can also choose one of the categories to begin browsing articles.
Sign up for a free webinar
Visit our webinar page to register for an upcoming webinar.
If our schedule doesn't work for your time zone, register anyway, you'll receive a recording of the webinar once it's complete. You can also request a previously recorded webinar by contacting Umapped Customer Success.
Contact us
Our Customer Success Team is available from 8:00 - 18:00 EST.
Email us at support@umapped.com.
Umapped Announcement
June 5, 2025
Umapped to be discontinued on October 8, 2025
After careful consideration, we have made the decision to discontinue the Umapped platform.
We appreciate this may cause inconvenience, and we remain committed to supporting you during this transition.
Please review our FAQ Page (https://umapped.com/faq) for detailed information about the service discontinuation.