Accessing Umapped Support
If you have questions about the Trip Publisher or mobile app, here's how to get the answers you need.
Access our Support Portal from the Trip Publisher
From within the Trip Publisher, click on the Menu icon.
From the menu drawer, select Support.
Type your keyword into the Umapped Trip Publisher Support Portal, select the most appropriate suggestion, or hit return/enter on your keyboard to return all results. You can also choose one of the categories to begin browsing articles.
Sign up for a free webinar
If our schedule doesn't work for your time zone, register anyway, you'll receive a recording of the webinar once it's complete. You can also request a previously recorded webinar by contacting
Umapped Customer Success.
Our Customer Success Team is available from 8:00 - 18:00 EST.
Register for a Webinar
Related Articles
Getting Started with Trip Publisher
For new users, we recommend watching our introductory webinar to learn the basics of the Trip Publisher and how to start creating Trips. You can register for one of our live Introduction to Umapped webinars here or watch the recording below; if you ...
Logging In
When you sign up for a free trial of Umapped, you will receive a welcome email with your account details and links to our webinars and support portal. Log in to Trip Publisher Bookmark the Trip Publisher login page: ...
Adding Segments to a Trip
There are three main ways to add a booking or segment to your Trip. Import from your Booking Inbox If you haven't yet read our guide to populating your Booking Inbox, take a minute to learn about one or more of the following import options: Syncing ...
Navigating the Dashboard
The Dashboard is the landing page for the Trip Publisher, where you can browse, filter, and search through your Trips and Bookings. Trips When logging in or navigating to your Trips, your Dashboard will default to the MY CURRENT TRIPS tab. You can ...
Glossary of Terms
TERM DEFINITION Access Level The degree to which a Collaborator can edit/share a Trip Accommodation An Accommodation segment Active Trips that are in-progress or future-dated Activity An Activity segment Activity Log The listing of all edits/changes ...