Managing Travellers (Add, Remove, Trip Email Log)

Managing Travellers (Add, Remove, Trip Email Log)

Travellers can interact with their trip on the web view and through the mobile app. To provide access to your traveller, they must be added as a traveller within the Travellers section of the itinerary.

Sections in this article:
  1. Adding a Traveller
  2. Removing a Traveller
  3. Trip Email Log

Adding a Traveller

From within a Trip, select Travellers from the left navigation menu or click the Share icon and select Travellers.



Click Add Traveller, and fill out the fields in the dialogue box. Click Add Traveller again to add them to your Trip (or Send to Traveller if the trip is already published).



If the Trip is not yet published, travellers will be notified (receive their Trip email) when you Publish it.

If the Trip is already in Published status, your Travellers will receive a Trip email immediately. You will have the option of adding an optional message to include with the trip email.


Removing A Traveller

Click the Options icon (three vertical dots) to remove the Traveller, preview the Trip Email, or view their Trip Email Log.


Trip Email Log

The Trip Email Log allows you to track and view the status of the Trip emails sent to Travellers.

The Trip Email Log shows:
  1. when the Trip email(s) was sent
  2. when the Trip email(s) was delivered
  3. how many times the Traveller(s) have opened the Trip email
  4. how many times the web view has been accessed
Click the Travellers option from the left navigation menu or the Share icon and select Travellers.

Click the Options icon to the traveller's right and select Trip Email Log.


Understanding the Email Log



EMAIL SENT ON
  1. The date and time the Trip email was sent to the Traveller;
  2. There will be an entry for each time the Trip email has been sent.
STATUS
  1. Processed: the Trip email is being prepared by the Umapped email processor for delivery.
  2. Dropped: The Traveller has previously unsubscribed or marked Umapped emails as Spam.
  3. Sent: the Trip email has been sent from the Umapped email processor.
  4. Delivered: The Trip email has been accepted by the receiving server (i.e. the Traveller's email server).
  5. Bounced: The server cannot or will not deliver the Trip email; bounces are often caused by outdated or incorrectly entered email addresses.
  6. Opened: Trip email has been opened.
STATUS UPDATED
  1. Date and time of the most recent Trip email status update.
OPENS
  1. The number of times the Trip email has been opened. This may not always update depending on the settings of the email recipient/domain.
CLICKS
  1. The number of times one of the social icons was clicked from the trip email.
A bounce-back email will be sent to you if the email is not sent successfully. Please check the email entered for the Traveller. If the email is entered correctly, please ask your client to check that <no-reply@email.umapped.com> is on their safe senders' list and not being filtered and that their spam/junk folder has been checked.

The Trip Email Log also includes the number of times a passenger has logged in to view the Web View, including a timestamp of the first and most recent instance.
You cannot add emails associated with an Umapped Travel Advisor account as Travellers. If you wish to add yourself or a fellow travel professional as a Traveller, please use an email not associated with your Trip Publisher account.

Your Travellers must register for the mobile app with the email you use to add them to a Trip.

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