Umapped Messenger | Chat for Travellers

Umapped Messenger | Chat for Travellers

Using Umapped Messenger, you can send and receive messages from your Travellers in real-time.
  1. To enable/disable this feature, please adjust the setting for Traveller Messaging in your profile under Preferences.
  2. Travellers can also send and receive chat messages from the mobile app.

To access the Messenger feature, select the Messages icon at the top right-hand corner of the Dashboard and choose the appropriate Trip.
  1. If you click the Messages icon from within a Trip, this step is unnecessary.




Select Trip Chat to send a message.
It is recommended to send all messages in the Trip Chat. Although there is a separate chat 'room' for each segment, only the Trip Chat is accessible by travellers when chatting via their web itinerary.




Your Traveller(s) will receive a notification in the Contact button on their Web View (desktop or mobile) when they have an unread message.



Clicking the contact button will bring up the Travel Expert contact details. A notification icon will also be displayed beside the Send a message button. Clicking the button will bring up the Agent messenger.



If your Traveller has the Umapped or one of the White Labelled mobile apps, they will also receive a notification within the app.



Email digests of messages missed while offline are sent approximately every thirty minutes for Travel Advisors and Travellers. You can reply to messages within your email app without logging back into Trip Publisher.

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The Messenger feature allows Travellers and Travel Advisors to communicate throughout the planning process and the journey without switching between apps.
Umapped Messenger is only available as part of the Professional plan (and during your free trial). Contact support@umapped.com to upgrade your account and utilize the Professional Plan features.

    Umapped Announcement
    June 5, 2025

    Umapped to be discontinued on October 8, 2025

    After careful consideration, we have made the decision to discontinue the Umapped platform.

    We appreciate this may cause inconvenience, and we remain committed to supporting you during this transition.

    Please review our FAQ Page (https://umapped.com/faq) for detailed information about the service discontinuation.