Frequently Asked Questions

Frequently Asked Questions

Listed below are some frequently asked questions and a link to the corresponding help article that will assist with answering the question.

How do I add a traveller?

  1. Adding and Managing Travellers

How do I publish a Trip?

  1. Publishing a Trip

How do I access past Trips?

  1. Searching and Filtering Trips

How do I delete a Trip?

  1. Deleting a Trip

How do Travellers use the Mobile App?

  1. Mobile App Articles

How do I add photos?

  1. Adding a Cover Photo
  2. Adding Photos to a Note Segment

How do I forward email confirmations?

  1. Importing Bookings from Email Confirmations

How do I import a PNR?

  1. PNR Import

How do I create a Trip?

  1. Creating a Trip

Trip Publisher Troubleshooting Tips

If you are experiencing difficulties accessing or using the Trip Publisher (encountering a blank screen, buttons not selecting correctly, images not loading, etc.), there are ways of troubleshooting on your own.

While our Customer Success Team is always here to help, you can try some of these quick troubleshooting methods on your own first.

Tip #1 | Hard Refresh
One of the quickest ways to troubleshoot a problem with the Trip Publisher is to do a hard refresh on your browser. If Umapped has recently fixed some bugs or added a new feature to the platform, a hard refresh should do the trick.
  1. Chrome, Firefox, or Edge for Windows: Press Ctrl+F5 (or try Shift+F5 or Ctrl+Shift+R)
  2. Chrome or Firefox for Mac: Press Shift+Command+R
Tip #2 | Clear your Cache and Cookies
Another easy way to remedy loading or formatting issues is to clear your cache and cookies. The exact steps will depend on your browser, so below, we'll demonstrate how to clear your cache and cookies using Google Chrome.
  1. On your computer, open Chrome.
  2. At the top right, click More (three ellipses).
  3. Click More tools > Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.
Tip #3 | Open an Incognito Window
Or try another browser entirely! Opening an incognito window or switching your browser (using Firefox instead of Chrome, for instance) will help you determine whether the issue you're experiencing is a Umapped problem or a browser problem.
  1. If you're using another browser, we always recommend trying out Google Chrome, as the Trip Publisher is optimized for Chrome. That being said, if you only use Chrome, try Edge or Firefox!
Tip #4 | Update your Browser
Did you know browsers need updating as well? Most of the time, browsers should update on their own, but if you want to double-check, there's still a way for you to update your browser manually. Below we'll demonstrate how to update Google Chrome.
  1. On your computer, open Chrome.
  2. At the top right, click More (three ellipses).
  3. Click Help and then About Google Chrome.
  4. Click Update Google Chrome.
    1. If you can't find this button, you're on the latest version.
  5. Click Relaunch.
For any problems that persist even after trying the above tips, please contact our Customer Success Team at support@umapped.com.

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